Returns and Refunds
When buying from the Internet, some customers can occasionally be disappointed with the goods when they arrive. For this reason, we will refund items returned to us within seven days of receipt. Any goods returned must be received in the same condition and in the same packaging in which they were sent. Any refund will be made by Paypal within 30 days of the goods being returned. The refund will be for the value of the goods paid only and will not include any postage costs. For hygiene reasons, earrings and body jewellery can not be accepted for a refund.
Faulty Goods or Wrong Item
The customer must notify “We Do Bling” within seven days of the date of delivery if any of the goods are faulty or are not as ordered. Refunds will be made by Paypal in Sterling. You must contact us first, before returning any item. For returned goods that are not faulty and were correctly dispatched, the following charges will be made to cover processing costs: 3% of invoice item value. Items that we agree are faulty or not as ordered will be replaced at no charge. If an exact replacement is not possible a full refund will be made to your Paypal account/credit or debit card within 30 days of us receiving the returned items. “We Do Bling” will not accept for return items that have been damaged through misuse, neglect, accident or intent howsoever caused. If you do not inform us within seven days, then we will have no liability for items said to be damaged/faulty/incorrect on delivery.
Damaged Deliveries
If a package arrives in a damaged condition, do not open it, but immediately ask the delivery firm to return the package, and please inform us. For returned goods that are not faulty and were correctly dispatched, the customer will be responsible for all charges incurred by both “We Do Bling” and themselves.
Returned Items
It is the customer’s responsibility to ensure that returned items are adequately packaged as replacements and refunds will only be made for items that are received in perfect condition. You must use Recorded/Special Delivery when returning goods as we can't be held responsible for goods lost in transit. Always include proof of purchase (copy of invoice or receipt) and a completed returns form (click here to download form).